Refund policy

Paddle handles refunds

In this policy, "we" means sole proprietor (FOP) Andrii Biletskyi, the author of the BILBOX kits.

Paddle.com is the Merchant of Record for all our orders, so refunds and cancellations are handled by Paddle under its buyer terms at paddle.com/legal/buyer-terms and its refund policy at paddle.com/legal/refund-policy. This page explains how they apply to BILBOX kits and what we do ourselves. It is part of our terms of sale and license.

If the law of your country, Paddle's refund policy and this page give you different rights, the higher level of rights applies. Nothing on this page limits your mandatory rights as a consumer.

Free costs nothing, so there is nothing to refund. Orders paid in hryvnias on the Ukrainian site follow its refund terms (in Ukrainian).

Before you start downloading

If you did not complete the payment, there is nothing to cancel: no contract is made until you pay.

If you have paid but have not started downloading the files, you can cancel the order within 14 days of payment and get a full refund, wherever you live. Write to us: we check that the download has not started and arrange the refund through Paddle.

If you live in the EU, EEA, UK or Switzerland, this is also your 14-day right of withdrawal under the law or Paddle's refund policy. You can use it through Paddle too, at paddle.net or with the link in Paddle's receipt e-mail.

After you start downloading

The files are digital content that you can download at once. In the EU, EEA, UK and Switzerland, the 14-day right of withdrawal ends when you start downloading the files, if at Paddle checkout you agreed to get them at once and to give up this right. The law and Paddle's buyer terms allow this.

In some other countries, local law gives consumers a short cancellation period that applies even after delivery. Paddle's refund policy lists these countries and periods, and they apply in full.

If you have started downloading and simply changed your mind, Paddle's refund policy and the law of your country decide whether you get a refund. Paddle's refund policy also describes when Paddle may refund at its own discretion.

Missing, damaged or not as described

Downloading the files does not take away your rights if a file is missing, damaged or will not open, or the kit does not match the product page and your order. In that case, write to us. We check the problem and, free of charge, send the missing file or a new link, or fix the mistake in the files.

If we cannot fix it within a reasonable time, you can get a price reduction or a refund, as the law of your country provides. We arrange it through Paddle, or you can ask Paddle directly: its refund policy provides for a refund where a material defect is shown, in line with consumer protection law.

If we cannot deliver the files at all, you get a full refund.

The beta status does not take away these rights. This policy does not set a general ban on refunds.

The price of the kit does not include plywood, cutting, hardware or assembly. Claims for these or other costs are decided under the applicable law, depending on the circumstances.

How to ask

1. For a problem with the files, write to us first, as Paddle's refund policy also asks: info@bilbox.com.ua, in English or Ukrainian. For payment questions, a refund or a withdrawal, you can also contact Paddle at paddle.net or with the link in Paddle's receipt e-mail.
2. Give the order number from the e-mail with your files, the e-mail address you used at checkout, what happened and how you would like it solved.
3. For a technical problem, add the file name and a description or a screenshot of the error.
4. Never send your card number, CVV or bank passwords: the order number and your checkout e-mail address are enough.

When the money comes back

Paddle returns refunds to the payment method you used, where possible, within the times set in its refund policy. We charge no fee for a refund.

After a full refund, the license ends: delete the files and do not build from them.

Questions about this policy: info@bilbox.com.ua. Supplier details are in our terms of sale and license and on the contacts page.